Privacy Policy

Assistive Privacy Policy

This Privacy Policy applies to the software, code, widget, web plugin, services associated with Assistive located at www.assistive.pt, its subdomains and any associated web-based and mobile applications (collectively, “Assistive”) and which are owned by Assistive

We take great care to avoid storing information about our users, as your privacy is our priority.

Notice: Assistive does not collect any personally identifiable information about end users (users who visit websites that host the Assistive accessibility plugin), such information is invisible to Assistive and therefore cannot be provided to third parties, even under duress.

This section of our Privacy Policy tells you what information we use, collect, or disclose to third parties. Assistive collects limited information about website owners and may, in limited circumstances and very selectively, disclose such information to third parties where absolutely necessary and as described in the Privacy Policy below.

This Privacy Policy addresses two types of information: (1) Personal Information; and (2) Anonymous Information.

Limited personal information (contact information) is collected during the solution ordering process, when requesting access to Assistive APIs, or when paying for Assistive services. This information may identify a website owner as an individual or company and may include first name, last name, email address, and phone number.

1. What information do we collect?

Assistive makes every effort to minimize the data it collects. Assistive collects the contact information of website owners as follows: first name, last name, and email address of the website owner.

Assistive collects limited anonymous information as follows: operating system and version, browser and version, source IP of the request, metrics on the number of times the web plugin or its individual features have been activated on a site. For sites that customize the widget color, language, size, position, icon type, etc. Assistive also stores these web plugin UI preferences via cookies.

Notice: Cookies are pieces of information stored on a user's device by the server of the website being visited. And when you use our accessibility web plugin, a 'cookie' is placed in your browser.

If you do not agree with cookies, it is recommended that you access our page in anonymous browsing mode, or disable cookies management in your browser settings.

Each browser will require a different procedure, so we recommend that you consult your browser's instructions or access the following websites for the main browsers:

2. How we use website owner information

Assistive uses anonymous and website owner contact information internally to understand your needs and provide you with better service and support, in particular:

• Internal record keeping: to establish and update user accounts.
• Respond to inquiries: to respond to inquiries sent to us.
• Improve or expand Assistive's accessibility content and offerings, including software and services.
• Promotion: If you choose to opt-in, we may periodically send you promotional emails about new Assistive products or features, special offers, or other information.
• Assistive analyzes data about widget loads and usage to improve Assistive's accessibility product to better adapt it to the needs of end users.

3. To whom we disclose the Website owner's information

Assistive discloses personal and anonymous information of the website owner as follows:

• Assistive securely discloses transaction information to a third-party payment provider for payment processing and fraud prevention purposes.
• To respond to inquiries from law enforcement authorities or to defend our rights or the rights of others.

4. Third-party software and services

Assistive may involve third party software and services.

5. Security

Assistive is committed to ensuring that all information collected remains secure. In order to prevent unauthorized access or disclosure, Assistive has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information collected online. Assistive uses industry standard SSL (secure socket layer) encryption to transfer non-public personal information.

Only Assistive's software and services are publicly accessible, no additional ports are opened in our system other than necessary, and any information stored in our databases is not publicly accessible and exists only on our internal network.

6. Updates

Assistive reserves the right, in its sole discretion, to change or modify or add or remove portions of the Privacy Policy at any time (“Updates”).

Whenever there is a modification, our users and customers will be notified of the change.

7. Contact us

If you have questions or comments about Assistive's Privacy Policy or data collection in general, please email us at dpo@assistive.pt.